Refund Policy

At Caribou Coolers, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 30-day refund policy. This policy allows you to return eligible items for a refund within 30 days from the date of purchase.

Eligibility for Refund:

To be eligible for a refund, the following conditions must be met:

  1. The item must be in its original condition: The item must be unused, undamaged, and in its original packaging. It should be in resalable condition, free from any signs of wear or use.

  2. Proof of purchase: You must provide a valid proof of purchase, such as a receipt or order confirmation, to initiate the refund process.

  3. Within the 30-day timeframe: The return request must be initiated within 30 days from the date of purchase. After this period, we may not be able to process your refund.

Refund Process:

If you meet the eligibility criteria, follow these steps to initiate a refund:

  1. Contact our customer support: Reach out to our customer support team at jasonsorbara@gmail.com to initiate the refund process. Please provide your order details and a brief explanation of the reason for the return.

  2. Return the item: Once your return request is approved, we will provide you with instructions on how to return the item. You will be responsible for the return shipping costs, unless the return is due to a defective or incorrect item.

  3. Inspection and processing: After we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process the refund within a reasonable timeframe. The refund will be issued to the original payment method used during the purchase.

Exclusions and Additional Information:

  • Shipping charges: Shipping charges are non-refundable, unless the return is due to a defective or incorrect item shipped by our error.

  • Non-refundable items: Some items may be non-refundable due to hygiene reasons or if they are customized or personalized specifically for you.

  • Gift returns: If you received the item as a gift and would like to initiate a return, please contact our customer support for assistance.

  • Refunds on promotional items: If your purchase included any promotional items or free gifts, they must also be returned in their original condition to be eligible for a refund.

  • Return shipping: You are responsible for the return shipping costs, and we recommend using a trackable shipping method to ensure the safe return of the item.

Please note that this refund policy applies to online purchases made directly through our website. If you have any further questions or require assistance regarding our refund policy, please contact our customer support team at jasonsorbara@gmail.com.